We offer free standard delivery to UK mainland on orders over £40.

Delivery to non UK mainland will incur additional delivery charges. i.e. Channel Islands, Isle of Man and Ireland.

Your order will be dispatched the same day until 2pm by Royal Mail and usually arrives within 3-5 working days.

Additional delivery charges apply. We use An Post, Fastway, Parcel Force, GLS and DPD courier services. All orders are normally delivered within 7 days.

1. Email us directly at returns@66fit.co.uk to start the process of your return.

2. A member of our team will reach out to you to confirm the details.

3. Package your return appropriately, making sure the label is securely fixed to the outside of the package. (Proof of postage is recommended).

3 – 5 working days after our warehouse has received your return.

Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.

All products that are returned to us in an unopened and re-saleable condition will be refunded in full. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

Welcome to Physio Supplies Limited privacy notice.

Physio Supplies Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our site or app ("Site") and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE 

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Physio Supplies Limited collects and processes your personal data through your use of this Site, including any data you may provide through this Site when you sign up to our Site, browse or make a purchase via our Site, enter a competition or engage with us on our Site or through emails you may receive from us.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

Physio Supplies Limited is the controller and responsible for your personal data (collectively referred to as "66fit", "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

CONTACT DETAILS

Full name of legal entity: Physio Supplies Limited
Email address: sales@66fit.co.uk
Postal address: Fortune House, F30 Deltic Way, Netherton, Merseyside, L30 1SL

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated in May 2018. This policy may change and be updated from time to time. Please check back regularly.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This Site includes links to third-party Sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party Sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity DataI includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address and email address.
• Transaction Data includes details about payments made when purchasing through our site.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
• Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our Site, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with delivery of goods). In this case, we would be unable to supply you.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Transaction or Financial Data by filling in forms or by corresponding with us by post, email or otherwise. This includes personal data you provide when you:

• create an account on our Site;
• subscribe to our newsletter
• submit an enquiry about a transaction via our Site;
• enter a competition, promotion or survey;
• give us some feedback;

Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other Sites employing our cookies. As you navigate our Site, we may collect Usage Data, Profile Data and Marketing and Communications Data as specified by you from time to time.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Without sharing your information with our trusted and accredited partners (DPD Local, Royal Mail, Amazon payments, Payment express, Lloyds Bank), we would not be able to process or delivery any orders placed with us.

Data collected by this site for customers who do not have a login account is used to:

• (a) Take and fulfil customer orders.
• (b) Administer and enhance the site and service.
• (c) Only disclose information to third-parties for goods delivery purposes.

Data collected by this site for customers who have a login account is used to:

• (a) Take and fulfill customer orders
• (b) Administer and enhance the site and service
• (c) Issue a unique identifier (e.g. customer login)
• (d) Monitor customer account status beyond that required for individual purchases
• (e) Only disclose information to third-parties for goods delivery purposes

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have signed up to our Site and you have not opted out of receiving marketing emails.

THIRD-PARTY MARKETING

We will never sell your personal data to any company outside Physio Supplies Limited for marketing purposes. As referred to above, we may share your Contact Data with third party social media publishers, such as Facebook in order to ensure our marketing is targeted at and relevant to Physio Supplies Limited members.

OPTING OUT

You can ask us to stop sending you marketing emails at any time by clicking unsubscribe on any email marking material.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site will become inaccessible or not function properly. Please see our Cookie Policy

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. DATA RETENTIONHOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, we will continue to hold your personal data while your account is open with us and/or you have asked to receive our newsletters.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY External Third Parties

• Service providers who provide IT and system administration services
• Various Affiliate Networks who track your purchases made via the Site
• Retailers as featured on the Site from time to time (in rare circumstances where your tracking through the Affiliate Network has failed and we need to investigate with the retailer direct)
• Regulators and other authorities based in the United Kingdom who may require reporting of processing activities in certain circumstances
• Depending on your marketing preferences, we may engage third party email providers
• Data matching providers to facilitate our On Card service.
• Social media publishers
• Various tracking agencies where you have joined our Site as a result of a third party referrer

Affiliate Networks means a network that acts as an intermediary between our Site which features products and services and the retailers who create or sell those products and services. The affiliate network reports the tracking of cashback, any payments and refund processing together with assisting with any untracked sales which you may tell us about.

You can find products across several categories, not just limited to the 66fit brand at Physio Supplies

Explore the range:

Fitness & Rehabilitation

Tapes & Bandages

Injury Treatment

Massage Therapy

Supports & Orthotics

Practice Essentials

Education & Assessment

Electrotherapy Equipment

Couches & Therapy Equipment

For enquiries or more details, please get in touch

Terms & Conditions

About Us

This website is owned and operated by Physio Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Head Office Contact details:

Physio Supplies Limited, Fortune House, F30 Deltic Way, Netherton, Merseyside, L30 1SL

Phone: 01775 640972, Fax: 01775 640044, Email: sales@66fit.co.uk

VAT Number: GB 677 0061 35

Company number: 09116932

66fit is a Trade Mark registered to Physio Supplies Ltd. You must not: (a) reproduce, duplicate, copy or otherwise exploit Physio Supplies Ltd or 66fit material for any commercial purpose; (b) modify any material or items supplied by Physio Supplies Ltd; or (c) redistribute Physio Supplies Ltd or 66fit material except for content specifically and expressly made available for redistribution, such as our newsletter. (d) Sell or offer for sale or advertise for sale the 66fit range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier. (e) Allow the bidding of "66fit" and "66 fit" on any PPC (pay per click) Internet campaign/s which is strictly forbidden.

Making A Purchase

We accept Maestro, Delta, Visa, Solo and Mastercard. We do not charge for any item until it is ready to be shipped.

If you wish to order over the phone or fax, UK customers please call 01775 640972, or Fax 01775 640044.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only. Please check your checkout page for more information.

The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment Notwithstanding delivery goods shall remain the property of Physio Supplies Ltd until such time as all payments are made in full

Right for you to cancel your contract

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

- To cancel your contract you must notify us in writing.

- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

- Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

- Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.

Cancellation by us

- We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;

- we do not deliver to your area; or

- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Select Delivery Service Required

Members of the Public

Standard shipping and handling costs based on your order will be displayed during checkout. All overseas orders will be subject to additional postage charges. For information on overseas orders please e-mail: sales@66fit.co.uk or call +44 (01775) 640972. Shipping and handling to overseas addresses including Ireland are subject to an additional charge as stated in the delivery charges section of the website current at the time of the order.

Professional/Trade Customers

There will be additional delivery charges applied to all professional/trade orders. These charges are based on the overall weight of the products that have been entered into your shopping basket. All overseas orders will be subject to additional postage/courier charges. For information on overseas orders please e-mail: sales@66fit.co.uk or call +44 (01775) 640972.

Shipping and handling to overseas addresses including Ireland are subject to an additional charge as stated in the delivery charges section of the website current at the time of the order.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

- to make good any shortage or non-delivery;

- to replace or repair any goods that are damaged or defective; or

- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Delivery Schedule

All orders will be processed immediately. Orders are normally despatched the same working day (if received before 2.00pm working days only) and standard delivery are normally received in 7 days. These orders are normally dispatched by Royal Mail or Interlink (signature required) delivery service. International orders are generally received in under 14 days.

Premier delivery service (UK Mainland only) orders despatched the same working day (if received before 2.00pm working days only) on a signed for delivery service and will be despatched on a next WORKING DAY delivery service (Monday - Friday). Your items must be signed for, or instructions left to ensure the parcel can be left safe. If we cannot despatch the item in the stated time, you will not be charged the additional Premier payment. We make every attempt to ensure delivery is made the next working day. In the unlikely event that your parcel cannot be delivered due to a courier error - we will refund you the Premier delivery charge. We do not accept any other liabilities, expenses or compensation claims other than the Premier refund charge.

**Please note - if the courier attempts to make a delivery, and no one is in to sign for the parcel, or you have not left clear instructions for the item to be left safe, no refund will be issued as the courier has made every attempt to deliver the parcel**

Ireland orders are normally delivered in 5 - 10 days (An Post, Fastways or DPD Courier Service)

Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Before delivery, we will contact you regarding when we will be delivering and whether we would like assistance to aid the driver to unload. Deliveries will be made via a reputable carrier. You will be requested to sign for the goods received. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes.

For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc before signing.

You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Back Orders

As a company we do not create back orders. All products on our website are available for purchase and are currently held in stock (unless otherwise stated). Should in the event that our stock is incorrect and we cannot fulfil your order – you will be notified and a credit will be issued for that item.

Tax Charges

For orders made from the UK or the European Union, VAT at the then current rate will be added. All other orders are VAT free.

Credit Card Security

Physio Supplies Ltd takes security of payment card data extremely seriously. This is why all of our online payments are handled by PaymentExpress and PayPal.

How this works.

Once you enter the 'Checkout' area of our website your information is encrypted using SSL (secure socket layer). Physio Supplies Ltd does not handle any credit card information, your payment details are encrypted and sent directly from your browser to PaymentExpress or PayPal.

Payment Card Industry Data Security Standard (PCI DSS).

Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Compliance with this standard is compulsory for all merchants (Physio Supplies Ltd is a merchant) who accept payment cards.

Processing Payments (PCI DSS compliant).

All online credit card transactions performed on this site using the PayPal Payment Gateway or PaymentExpress PxPay are secured payments. The following measures are taken to protect your data:

Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by us or any outside party.
• All transactions are performed under a 128/256 Bit SSL Certificate.
• All transaction data is encrypted for storage within PayPal's data centre, further protecting your credit card data.

Please click here for information regarding payments via paypal.

Guarantee

We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.

Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.

Entire agreement: These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Reaching Us

UK Customers: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01775 640972 (International +44 01775 640972) or fax us on 01775 640044 or write to us at Fortune House, F30 Deltic Way, Netherton, Merseyside, L30 1SL

Privacy Policy

66fit Limited does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.

Items returned within the seven-day cooling off period:

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.

Items returned under the 30-day returns guarantee:

Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.

Important Information:

To ensure the quickest way for your return to be processed is to obtain a Returns Number (RM#). This is obtained by contacting us on (+44) 01775 640972. When calling we require your invoice number (can be found on the invoice sent with your order) and your order number (if your ordered over our website). Returns must be clearly marked with the RM# (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.

Once you have been allocated a Returns Number - simply follow the instructions on the returns form that has been supplied with your delivery.

You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.

Exchanging An Item:

If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.

Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.

All products that are returned to us in an unopened and re-saleable condition will be refunded in full.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm