All products will be refunded in full, provided that they are returned to us unopened and in a re-saleable condition.
All orders that are placed for delivery in the UK should be returned to our UK Head Office address.
To ensure the quickest way for your return to be processed, send the item back to us with a copy of your order/delivery note. Providing it is within the return period. (see below)
You can expect a refund in the same form of payment of payment originally used for purchase within 3 weeks of our receiving your return.
Exchanging An Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.
All products that are returned to us in an unopened and re-saleable condition will be refunded in full.
Items Returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm