We deliver to mainland UK. Free standard delivery is available on orders over £40.

Delivery charges will be calculated during checkout.

Your order will be dispatched the same day until 2pm by DPD and usually arrives next day but may take up to 3 working days.

1. Email us directly at returns@66fit.co.uk to start the process of your return.

2. A member of our team will reach out to you to confirm the details.

3. Package your return appropriately, making sure the label is securely fixed to the outside of the package. (Proof of postage is recommended).

3 – 5 working days after our warehouse has received your return.

Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition.

All products that are returned to us in an unopened and re-saleable condition will be refunded in full. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

Welcome to Physio Supplies Limited privacy notice.

Physio Supplies Limited respects your privacy and is committed to
protecting your personal data. This privacy notice will inform you as to how we
look after your personal data when you visit our site or app ("Site")
and tell you about your privacy rights and how the law protects you.



This privacy notice is provided in a layered format so you can click through to
the specific areas set out below. Please also use the Glossary to understand
the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE 



PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on
how Physio Supplies Limited collects and processes your personal data
through your use of this Site, including any data you may provide through this
Site when you sign up to our Site, browse or make a purchase via our Site,
enter a competition or engage with us on our Site or through emails you may
receive from us.



It is important that you read this privacy notice together with any other
privacy notice or fair processing notice we may provide on specific occasions
when we are collecting or processing personal data about you so that you are
fully aware of how and why we are using your data. This privacy notice
supplements the other notices and is not intended to override them.

CONTROLLER

Physio Supplies Limited is the controller and
responsible for your personal data (collectively referred to as
"66fit", "we", "us" or "our" in this
privacy notice).



If you have any questions about this privacy notice, including any requests to
exercise your legal rights, please contact us using the details set out below.

CONTACT DETAILS

Full name of legal entity: Physio Supplies Limited

Email address: sales@66fit.co.uk

Postal address: Unit 1 Morris Court, Private Road 3, Colwick
Industrial Estate, Colwick, Nottingham, NG4 2JN

You have the right to make a complaint at any time to the
Information Commissioner’s Office (ICO), the UK supervisory authority for data
protection issues (www.ico.org.uk). We would, however, appreciate the chance to
deal with your concerns before you approach the ICO so please contact us in the
first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US
OF CHANGES

This version was last updated in May 2018. This policy may
change and be updated from time to time. Please check back regularly.



It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.

THIRD-PARTY LINKS

This Site includes links to third-party Sites, plug-ins and
applications. Clicking on those links or enabling those connections may allow
third parties to collect or share data about you. We do not control these
third-party Sites and are not responsible for their privacy statements. When
you leave our Site, we encourage you to read the privacy notice of every
website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any
information about an individual from which that person can be identified. It
does not include data where the identity has been removed (anonymous data).



We may collect, use, store and transfer different kinds of personal data about
you which we have grouped together follows:

• Identity
  DataI includes first name, last name, username or similar identifier.
• Contact
  Data includes billing address, delivery address and email
  address.
• Transaction
  Data includes details about payments made when purchasing through
  our site.
• Technical
  Data includes internet protocol (IP) address, your login data,
  browser type and version, time zone setting and location, browser plug-in
  types and versions, operating system and platform and other technology on
  the devices you use to access this Site.
• Profile
  Data includes your username, purchases or orders made by you,
  your interests, preferences, feedback and survey responses.
• Usage
  Data includes information about how you use our Site, products
  and services.
• Marketing
  and Communications Data includes your preferences in receiving
  marketing from us and our third parties and your communication
  preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the
terms of a contract we have with you and you fail to provide that data when
requested, we may not be able to perform the contract we have or are trying to
enter into with you (for example, to provide you with delivery of goods). In
this case, we would be unable to supply you.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you
including through:



Direct interactions. You may give us your Identity, Contact,
Transaction or Financial Data by filling in forms or by corresponding with us
by post, email or otherwise. This includes personal data you provide when you:

• create
  an account on our Site;
• subscribe
  to our newsletter
• submit
  an enquiry about a transaction via our Site;
• enter
  a competition, promotion or survey;
• give
  us some feedback;

Automated technologies or interactions. As you
interact with our Site, we may automatically collect Technical Data about your
equipment, browsing actions and patterns. We collect this personal data by
using cookies, server logs and other similar technologies. We may also receive
Technical Data about you if you visit other Sites employing our cookies. As you
navigate our Site, we may collect Usage Data, Profile Data and Marketing and
Communications Data as specified by you from time to time.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us
to. Without sharing your information with our trusted and accredited partners
(DPD Local, Royal Mail, Amazon payments, Payment express, Lloyds Bank), we
would not be able to process or delivery any orders placed with us.

Data collected by this site for customers who do not have
a login account is used to:

• (a)
  Take and fulfil customer orders.
• (b)
  Administer and enhance the site and service.
• (c)
  Only disclose information to third-parties for goods delivery purposes.

Data collected by this site for customers who have a
login account is used to:

• (a)
  Take and fulfill customer orders
• (b)
  Administer and enhance the site and service
• (c)
  Issue a unique identifier (e.g. customer login)
• (d)
  Monitor customer account status beyond that required for individual
  purchases
• (e)
  Only disclose information to third-parties for goods delivery purposes

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and
Profile Data to form a view on what we think you may want or need, or what may
be of interest to you. This is how we decide which products, services and
offers may be relevant for you (we call this marketing).



You will receive marketing communications from us if you have signed up to our
Site and you have not opted out of receiving marketing emails.

THIRD-PARTY MARKETING

We will never sell your personal data to any company
outside Physio Supplies Limited for marketing purposes. As referred
to above, we may share your Contact Data with third party social media
publishers, such as Facebook in order to ensure our marketing is targeted at
and relevant to Physio Supplies Limited members.

OPTING OUT

You can ask us to stop sending you marketing emails at any
time by clicking unsubscribe on any email marking material.

COOKIES

You can set your browser to refuse all or some browser
cookies, or to alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this Site will become
inaccessible or not function properly. Please see our Cookie Policy

7. DATA SECURITY

We have put in place appropriate security measures to
prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your personal data on
our instructions and they are subject to a duty of confidentiality.

8. DATA RETENTIONHOW LONG WILL YOU USE MY PERSONAL DATA
FOR?

We will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements. After
this period, we will continue to hold your personal data while your account is
open with us and/or you have asked to receive our newsletters.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data
protection laws in relation to your personal data.



You have the right to:



Request access to your personal data (commonly known as a
"data subject access request"). This enables you to receive a copy of
the personal data we hold about you and to check that we are lawfully
processing it.



Request correction of the personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold about you
corrected, though we may need to verify the accuracy of the new data you
provide to us.



Request erasure of your personal data. This enables you to ask us
to delete or remove personal data where there is no good reason for us
continuing to process it. You also have the right to ask us to delete or remove
your personal data where you have successfully exercised your right to object
to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with
local law. Note, however, that we may not always be able to comply with your
request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request.



Object to processing of your personal data where we are relying on
a legitimate interest (or those of a third party) and there is something about
your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and
freedoms.



Request restriction of processing of your personal data. This
enables you to ask us to suspend the processing of your personal data in the
following scenarios: (a) if you want us to establish the data’s accuracy; (b)
where our use of the data is unlawful but you do not want us to erase it; (c)
where you need us to hold the data even if we no longer require it as you need
it to establish, exercise or defend legal claims; or (d) you have objected to
our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.



Request the transfer of your personal data to you or to a third
party. We will provide to you, or a third party you have chosen, your personal
data in a structured, commonly used, machine-readable format. Note that this
right only applies to automated information which you initially provided
consent for us to use or where we used the information to perform a contract
with you.



Withdraw consent at any time where we are relying on consent to
process your personal data. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your consent.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help
us confirm your identity and ensure your right to access your personal data (or
to exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to
your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one
month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated.

10. GLOSSARY External Third Parties

• Service
  providers who provide IT and system administration services
• Various
  Affiliate Networks who track your purchases made via the Site
• Retailers
  as featured on the Site from time to time (in rare circumstances where
  your tracking through the Affiliate Network has failed and we need to
  investigate with the retailer direct)
• Regulators
  and other authorities based in the United Kingdom who may require
  reporting of processing activities in certain circumstances
• Depending
  on your marketing preferences, we may engage third party email providers
• Data
  matching providers to facilitate our On Card service.
• Social
  media publishers
• Various
  tracking agencies where you have joined our Site as a result of a third
  party referrer

Affiliate Networks means a network that acts as
an intermediary between our Site which features products and services and the
retailers who create or sell those products and services. The affiliate network
reports the tracking of cashback, any payments and refund processing together
with assisting with any untracked sales which you may tell us about.

 privacy notice will inform you as to how we look after your personal data when you visit our site or app ("Site") and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE 

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Physio Supplies Limited collects and processes your personal data through your use of this Site, including any data you may provide through this Site when you sign up to our Site, browse or make a purchase via our Site, enter a competition or engage with us on our Site or through emails you may receive from us.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

Physio Supplies Limited is the controller and responsible for your personal data (collectively referred to as "66fit", "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

CONTACT DETAILS

Full name of legal entity: Physio Supplies Limited
Email address: sales@66fit.co.uk
Postal address: Fortune House, F30 Deltic Way, Netherton, Merseyside, L30 1SL

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated in May 2018. This policy may change and be updated from time to time. Please check back regularly.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This Site includes links to third-party Sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party Sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity DataI includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address and email address.
• Transaction Data includes details about payments made when purchasing through our site.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.
• Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our Site, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with delivery of goods). In this case, we would be unable to supply you.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Transaction or Financial Data by filling in forms or by corresponding with us by post, email or otherwise. This includes personal data you provide when you:

• create an account on our Site;
• subscribe to our newsletter
• submit an enquiry about a transaction via our Site;
• enter a competition, promotion or survey;
• give us some feedback;

Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other Sites employing our cookies. As you navigate our Site, we may collect Usage Data, Profile Data and Marketing and Communications Data as specified by you from time to time.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Without sharing your information with our trusted and accredited partners (DPD Local, Royal Mail, Amazon payments, Payment express, Lloyds Bank), we would not be able to process or delivery any orders placed with us.

Data collected by this site for customers who do not have a login account is used to:

• (a) Take and fulfil customer orders.
• (b) Administer and enhance the site and service.
• (c) Only disclose information to third-parties for goods delivery purposes.

Data collected by this site for customers who have a login account is used to:

• (a) Take and fulfill customer orders
• (b) Administer and enhance the site and service
• (c) Issue a unique identifier (e.g. customer login)
• (d) Monitor customer account status beyond that required for individual purchases
• (e) Only disclose information to third-parties for goods delivery purposes

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have signed up to our Site and you have not opted out of receiving marketing emails.

THIRD-PARTY MARKETING

We will never sell your personal data to any company outside Physio Supplies Limited for marketing purposes. As referred to above, we may share your Contact Data with third party social media publishers, such as Facebook in order to ensure our marketing is targeted at and relevant to Physio Supplies Limited members.

OPTING OUT

You can ask us to stop sending you marketing emails at any time by clicking unsubscribe on any email marking material.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site will become inaccessible or not function properly. Please see our Cookie Policy

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. DATA RETENTIONHOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, we will continue to hold your personal data while your account is open with us and/or you have asked to receive our newsletters.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY External Third Parties

• Service providers who provide IT and system administration services
• Various Affiliate Networks who track your purchases made via the Site
• Retailers as featured on the Site from time to time (in rare circumstances where your tracking through the Affiliate Network has failed and we need to investigate with the retailer direct)
• Regulators and other authorities based in the United Kingdom who may require reporting of processing activities in certain circumstances
• Depending on your marketing preferences, we may engage third party email providers
• Data matching providers to facilitate our On Card service.
• Social media publishers
• Various tracking agencies where you have joined our Site as a result of a third party referrer

Affiliate Networks means a network that acts as an intermediary between our Site which features products and services and the retailers who create or sell those products and services. The affiliate network reports the tracking of cashback, any payments and refund processing together with assisting with any untracked sales which you may tell us about.

You can find products across several categories, not just limited to the 66fit brand at Physio Supplies

For enquiries or more details, please get in touch

Terms & Conditions

About Us

This website is owned and operated by Physio Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Head Office Contact details:

Physio Supplies Limited, Unit 1 Morris
Court, Private Road 3, Colwick Industrial Estate, Colwick, Nottingham, NG4
2JN.  Email: sales@66fit.co.uk

VAT Number: GB 610 7627 60

Company number: 04552007

66fit is a Trade Mark registered to Physio
Supplies Ltd. You must not: (a) reproduce, duplicate, copy or otherwise
exploit Physio Supplies Ltd or 66fit material for any commercial
purpose; (b) modify any material or items supplied by Physio
Supplies Ltd; or (c) redistribute Physio Supplies Ltd or 66fit
material except for content specifically and expressly made available for
redistribution, such as our newsletter. (d) Sell or offer for sale or advertise
for sale the 66fit range of products on Amazon, Ebay or any other third party
online sales websites without a signed agreement from the Supplier. (e) Allow
the bidding of "66fit" and "66 fit" on any PPC (pay per
click) Internet campaign/s which is strictly forbidden.

Making A Purchase

We accept Maestro, Delta, Visa, Solo and Mastercard. We do
not charge for any item until it is ready to be shipped.

If you have made a mistake in your order and cannot correct
it in the shopping cart, contact us and we will correct the mistake.

When confirmation of order is received, this is to indicate
that we have received your order. It does not indicate that a contract exists
between us. We will indicate acceptance of your order, and hence a contract
between us, when we send you an invoice. We have included this term to protect
us in the case that a mistake has been made in pricing, we have inadvertently
under-priced goods, or we are no longer able to supply a particular product for
some reason. In the case of a change of price, we will always contact you first
to ensure that the price is acceptable.

Special Offers and Discounts: All offers are subject to
availability, and any offers/discounts shown are available on selected items
only. Please check your checkout page for more information.

The contract between us: We must receive payment of the
whole of the price for the goods that you order before your order can be
accepted. Once payment has been received by us we will confirm that your order
has been accepted by sending an email to you at the email address you provide
in your order form. Our acceptance of your order brings into existence a
legally binding contract between us.

Payment Notwithstanding delivery goods shall remain the
property of Physio Supplies Ltd until such time as all payments are
made in full

Right for you to cancel your contract

You may cancel your contract with us for the goods you order
at any time up to the end of the seventh working day from the date you receive
the ordered goods. You do not need to give us any reason for cancelling your
contract nor will you have to pay any penalty.

- To cancel your contract you must notify us in writing.

- If you have received the goods before you cancel your
contract then you must send the goods back to our contact address at your own
cost and risk. If you cancel your contract but we have already processed the
goods for delivery you must not unpack the goods when they are received by you
and you must send the goods back to us at our contact address at your own cost
and risk as soon as possible.

- Once you have notified us that you are cancelling your
contract, any sum debited to us from your credit card will be re-credited to
your account as soon as possible and in any event within 30 days of your order
PROVIDED THAT the goods in question are returned by you and received by us in
the condition they were in when delivered to you. The goods should be returned
insured via recorded delivery to us undamaged and returned in a saleable
condition, the goods must not have been fitted, installed or used in any way,
all accompany products ordered with the product must be returned at the same
time. If you do not return the goods delivered to you or do not pay the costs
of delivery, we shall be entitled to deduct the direct costs of recovering the
goods from the amount to be re-credited to you.

- Packaging must be retained. Carriers have a right to
refuse collection of consignments without appropriate packaging.

Cancellation by us

- We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have
ordered;

- we do not deliver to your area; or

- one or more of the goods you ordered was listed at an
incorrect price due to a typographical error or an error in the pricing
information received by us from our suppliers.

- If we do cancel your contract we will notify you by e-mail
and will re-credit to your account any sum deducted by us from your credit card
as soon as possible but in any event within 30 days of your order. We will not
be obliged to offer any additional compensation for disappointment suffered.

Select Delivery Service Required

Members of the Public

Standard shipping and handling costs based on your order
will be displayed during checkout. All overseas orders will be subject to
additional postage charges. For information on overseas orders please e-mail:
sales@66fit.co.uk. Shipping and handling to overseas addresses including
Ireland are subject to an additional charge as stated in the delivery charges
section of the website current at the time of the order.

Professional/Trade Customers

There will be additional delivery charges applied to all
professional/trade orders. These charges are based on the overall weight of the
products that have been entered into your shopping basket. All overseas orders
will be subject to additional postage/courier charges. For information on
overseas orders please e-mail: sales@66fit.co.uk.

Shipping and handling to overseas addresses including
Ireland are subject to an additional charge as stated in the delivery charges
section of the website current at the time of the order.

Liability

If the goods we deliver are not what you ordered or are
damaged or defective or the delivery is of an incorrect quantity, we shall have
no liability to you unless you notify us in writing at our contact address of
the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of
the date on which you ordered them, we shall have no liability to you unless
you notify us in writing at our contact address of the problem within 40 days
of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only
obligation will be, at your option:

- to make good any shortage or non-delivery;

- to replace or repair any goods that are damaged or
defective; or

- to refund to you the amount paid by you for the goods in
question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for
any indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever arising out of any problem you notify
to us under this condition and we shall have no liability to pay any money to
you by way of compensation other than to refund to you the amount paid by you
for the goods in question.

Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as a consumer under
applicable local law or other statutory rights that may not be excluded nor in
any way to exclude or limit our liability to you for any death or personal
injury resulting from our negligence.

Delivery Schedule

All orders will be processed immediately. Orders are
normally despatched the same working day (if received before 2.00pm working
days only) and standard delivery are normally received in 7 days. These orders
are normally dispatched by Royal Mail or Interlink (signature required)
delivery service. International orders are generally received in under 14 days.

Premier delivery service (UK Mainland only) orders
despatched the same working day (if received before 2.00pm working days only)
on a signed for delivery service and will be despatched on a next WORKING DAY
delivery service (Monday - Friday). Your items must be signed for, or
instructions left to ensure the parcel can be left safe. If we cannot despatch
the item in the stated time, you will not be charged the additional Premier
payment. We make every attempt to ensure delivery is made the next working day.
In the unlikely event that your parcel cannot be delivered due to a courier
error - we will refund you the Premier delivery charge. We do not accept any
other liabilities, expenses or compensation claims other than the Premier
refund charge.

**Please note - if the courier attempts to make a delivery,
and no one is in to sign for the parcel, or you have not left clear
instructions for the item to be left safe, no refund will be issued as the
courier has made every attempt to deliver the parcel**

Ireland orders are normally delivered in 5 - 10 days (An
Post, Fastways or DPD Courier Service)

Please note that the majority of our orders are dispatched
on a 'signed for delivery'. Please ensure when placing your order, that you
give an address where someone will be able to take charge of the item, or you
can alternatively leave a message in the 'special instructions' section stating
that you would like the item to be left in a safe place.

You must inform us within seven working days of the delivery
due date if the goods are lost or damaged in transit so that we can make a
prompt claim against the delivery company and correct the problem. Please quote
your order number in all correspondence.

You agree that proof of delivery supplied by our delivery
company is sufficient evidence to establish that goods have been received.

Delivery of goods to you

We will deliver the goods ordered by you to the address you
give us for delivery at the time you make your order. Before delivery, we will
contact you regarding when we will be delivering and whether we would like
assistance to aid the driver to unload. Deliveries will be made via a reputable
carrier. You will be requested to sign for the goods received. Please be aware
that we cannot accept any claim for damages caused by the carrier once you have
signed for the goods "received in good condition" or words to this
effect that appears on the carrier's paperwork/delivery notes.

For your own good please ensure that you check the goods
thoroughly for any visible signs of damage etc before signing.

You will become the owner of the goods you have ordered when
they have been delivered to you and paid for in full. Once goods have been
delivered to you they will be held at your own risk and we will not be liable
for their loss or destruction. If however you delay in accepting the goods, our
delivery responsibility for everything other than any damage incurred in
transit or other negligence on our behalf will end on the date the carrier
tried to deliver the goods to you. The carrier is entitled to hold the goods in
storage and charge you a reasonable charge for the storage and insurance for
the goods which you will be liable to pay to the carrier. You may also become
liable for the redelivery costs of the goods for a second time. Once the
delivery process begins, i.e. goods are in transit, then you will not be able
to cancel any contract you have with us for the services carried out by us on
your behalf such as the postage and packing services.

Events beyond our control We shall have no liability to you
for any failure to deliver goods you have ordered or any delay in doing so or
for any damage or defect to goods delivered that is caused by any event or
circumstance beyond our reasonable control including, without limitation,
strikes, lock-outs and other industrial disputes, breakdown of systems or
network access, flood, fire, explosion or accident.

Invalidity If any part of these terms and conditions is
unenforceable (including any provision in which we exclude our liability to
you) the enforceability of any other part of these conditions will not be
affected.

Back Orders

As a company we do not create back orders. All products on
our website are available for purchase and are currently held in stock (unless
otherwise stated). Should in the event that our stock is incorrect and we
cannot fulfil your order – you will be notified and a credit will be issued for
that item.

Tax Charges

For orders made from the UK or the European Union, VAT at
the then current rate will be added. All other orders are VAT free.

Credit Card Security

Physio Supplies Ltd takes security of payment card data
extremely seriously. This is why all of our online payments are handled by
PaymentExpress and PayPal.

How this works.

Once you enter the 'Checkout' area of our website your
information is encrypted using SSL (secure socket layer). Physio
Supplies Ltd does not handle any credit card information, your payment
details are encrypted and sent directly from your browser to PaymentExpress or
PayPal.

Payment Card Industry Data Security Standard (PCI DSS).

Security of payment card data is crucial in the online
world. The standard to protect card data is the Payment Card Industry Data
Security Standard (PCI DSS). This is a joint venture between Visa and
Mastercard, supported by all banks.

Compliance with this standard is compulsory for all
merchants (Physio Supplies Ltd is a merchant) who accept payment cards.

Processing Payments (PCI DSS compliant).

All online credit card transactions performed on this site
using the Windcave payment gateway are secured payments. The following measures
are taken to protect your data:

Payments are fully automated with an immediate response.

• Your
  complete credit card number cannot be viewed by us or any outside party.
• All
  transactions are performed under a 128/256 Bit SSL Certificate.
• All
  transaction data is encrypted for storage within PayPal's data centre,
  further protecting your credit card data.

Guarantee

We guarantee your satisfaction. Please advise us within 7
days if you are not completely satisfied or the items have been damaged BEFORE
returning any item. All items returned will be at the customers cost.

Governing Law: The contract between us shall be governed by
and interpreted in accordance with English law and we both agree to submit to
the non-exclusive jurisdiction of the English Courts.

Entire agreement: These terms and conditions, together with
our current website prices, delivery details, contact details and privacy
policy, set out the whole of our agreement relating to the supply of the goods
to you by us. Nothing said by any sales person on our behalf should be
understood as a variation of these terms and conditions or as an authorised
representation about the nature or quality of any goods offered for sale by us.
Save for fraud or fraudulent misrepresentation, we shall have no liability for
any such representation being untrue or misleading.

Reaching Us

UK Customers: If you need to reach us, please email us using
the link on the store page, alternatively, you can email sales@66fit.co.uk or
write to us at Unit 1 Morris Court, Private Road 3, Colwick
Industrial Estate, Colwick, Nottingham, NG4 2JN.

Privacy Policy

66fit Limited does not disclose buyers' information to third
parties other than when order details are processed as part of the order
fulfilment. In this case, the third party will not disclose any of the details
to any other third party.

Cookies are used on this shopping site to keep track of the
contents of your shopping cart, to store delivery addresses if the address book
is used and to store your details if you select the 'Remember Me' Option. They
are also used after you have logged on as part of that process. You can turn
off cookies within your browser by going to 'Tools | Internet Options |
Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off
cookies, you will be unable to place orders or benefit from the other features
that use cookies. Data collected by this site is used to: a. Take and fulfil
customer orders. b. Administer and enhance the site and service. c. Only
disclose information to third-parties for goods delivery purposes. Data
collected by this site is used to: a. Take and fulfill customer orders b.
Administer and enhance the site and service c. Issue a unique identifier (e.g.
customer login) d. Monitor customer account status beyond that required for
individual purchases e. Only disclose information to third-parties for goods
delivery purposes.

Returns Policy

All products will be refunded in full provided that they are
returned to us unopened and in a re-saleable condition.

Items returned within the seven-day cooling off period:

Where you are withdrawing from your purchase within the
seven working day cooling-off period, and there has been no error on our part,
we will refund the cost of the item and the cost of sending the item to you. We
will not refund your costs in returning the item to us.

Items returned under the 30-day returns guarantee:

Where you are withdrawing from your purchase between the
seven and 30 days after delivery, and there has been no error on our part, we
will refund only the cost of the item. We will not refund the cost of any
additional delivery service provided to you in connection with your purchase.

Important Information:

To ensure the quickest way for your return to be processed
is to obtain a Returns Number (RM#). This is obtained by contacting us on sales@66fit.co.uk.
We require your invoice number (can be found on the invoice sent with your
order) and your order number (if your ordered over our website). Returns must
be clearly marked with the RM# (if obtained), your full name, address, and
invoice number. This will enable us to identify the goods.

Once you have been allocated a Returns Number - simply
follow the instructions on the returns form that has been supplied with your
delivery.

You can expect a refund in the same form of payment of
payment originally used for purchase within 3 weeks of our receiving your
return.

Exchanging An Item:

If you have ordered an item incorrectly, then the item can
only be exchanged providing the item is being exchanged for the same item but
in a different size and is the same value. Items being exchanged must be
returned in its original packaging and in a re-saleable condition. Once we have
received the item, we will then exchange it for you. Unfortunately we cannot
send any exchange item out until the original item has been returned to us. All
items must be returned to us using your own courier/postal service. We
recommend that you use a 'special delivery' or 'signed for' service to ensure
that you can track the parcel.

Please note that if you wish to return a purchased item -
then it must be returned to us in its original packaging and in a re-saleable
condition.

All products that are returned to us in an unopened and
re-saleable condition will be refunded in full.

Your rights to return goods are protected under the EU
Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm